GDPR / UK-GDPR Privacy Notice

How we handle the personal data of our EU and UK customers under the GDPR and UK GDPR.

Son güncelleme: 1 Temmuz 2026

1. Who We Are (Data Controller)

→The controller of your personal data is Cappadocia SGR Travel, a licensed travel agency based in Cappadocia, Türkiye.
→Address: Tekelli Mah. Karlık Sk. No: 12 Uçhisar Beldesi / Merkez / Nevşehir
→Contact: vivakapadokya@gmail.com
→Our processing of EU/UK customer data is occasional and low-risk; where an Article 27 representative is not appointed, we rely on that basis. If this changes, representative details will be published here.

→Enquiry, personalised offer and booking of your honeymoon package or individual services — Art 6(1)(b) (performance of a contract / pre-contractual steps).
→Accounting and statutory record-keeping — Art 6(1)(c) (legal obligation).
→Communicating with you, service improvement and handling claims/fraud prevention — Art 6(1)(f) (legitimate interests).
→Marketing messages — Art 6(1)(a) (consent), which you may withdraw at any time.
→Health, dietary, accessibility or faith-related (e.g. halal) preferences are special-category data processed only with your explicit consent — Art 9(2)(a).

→To deliver your trip we share the minimum necessary data with: hotels; balloon, ATV and jeep-safari operators; transfer/driver companies; and our bank for payment reconciliation.
→We also use hosting, email and messaging (e.g. WhatsApp/Meta) providers strictly to operate the service.
→We do not sell your personal data. We may disclose data to public authorities where legally required.

→Your data is processed in Türkiye. Türkiye is not covered by an EU/UK adequacy decision.
→Where we process EU/UK data, transfers rely on Art 49(1)(b) (transfer necessary to perform your contract) or, where appropriate, Standard Contractual Clauses (plus the UK International Data Transfer Addendum).
→A copy of the relevant safeguards can be requested using the contact details below.

→You have the right to access, rectification, erasure, restriction, data portability, and to object to processing — including an absolute right to object to direct marketing and to withdraw consent at any time.
→There is no automated decision-making producing legal or similarly significant effects.
→To exercise your rights, contact vivakapadokya@gmail.com. We respond within one month.

→We keep enquiry and booking data for as long as needed to provide the service and to meet legal (e.g. tax/accounting) retention periods, after which it is deleted or anonymised. Marketing data is kept until you withdraw consent.

→You can lodge a complaint with your local EU data protection supervisory authority, or with the UK Information Commissioner’s Office (ICO) if you are in the UK.
→EU consumers can also use the European ODR platform: https://ec.europa.eu/consumers/odr